FAQ

Setup Troubleshooting

Check that the camera’s status light is flashing blue quickly about 400ms one time and that there's a “ready to connect” voice prompt, and then pressing the "+" button on the Woomo app

The status light for Woomo Cam is at the front of the camera.
If the camera does not show a status light, please check the power and the usb cable.
If it doesn't flash blue quickly, please reset the camera.

Reset process: With the camera plugged into power, rotate the lens of the camera so it is facing up and use one pin to press the reset button more than 3 seconds until hear "reset is done"

Make sure that your phone is connected to the same 2.4 GHz Wi-Fi network that you are entering at the Select your network step and you are entering your SSID (Wi-Fi name) correctly.

Woomo Cam is not compatible with 5 GHz Wi-Fi networks.
The SSID is case-sensitive and there should be no space before or after the SSID.
The SSID should automatically populate if you are connected to Wi-Fi. If it does not auto-populate, it can indicate the phone that is being used for setup is not connected to Wi-Fi.

Check that you are entering the Wi-Fi password correctly.

You can tap on the eye icon to view the password you’re entering.

Check that your device has location permissions enabled for the Woomo app.

If using iOS, ensure local network permissions are turned on in the phone’s settings.

Make sure the camera and phone are close to the router for setup (within 6-10 feet).
Forget your Wi-Fi network on your phone and rejoin the network. Then try setting up the camera again.
Factory reset the camera and then set it up as new.

With the camera plugged into power, rotate the lens of the camera so it is facing up and and use one pin to press the reset button more than 3 seconds until hear "reset is done".
Once the status light starts flashing blue quickly(about 400ms one time) , set up the camera as new.

Reboot your router.

My Woomo Cam does not scan the QR code.

Make sure you are scanning the QR code displayed in the Woomo app.
Ensure you have removed any plastic film that may be on the lens of the camera.
Make sure the lens of the camera is not dirty.

Gently wipe the camera lens with a soft cloth to remove any dust or debris.

Make sure your phone/tablet screen is not too dark or scratched/cracked/shattered.
Ensure the environment is not so bright that it causes glares on the phone/tablet screen.
Make sure the full QR code is visible.

If the QR code takes up most of the screen or part of it is cut off, disable the text/font enlarger feature in your phone/tablet’s settings before trying again.

If you’re using an iOS device, temporarily disable “smart invert” or “classic invert” for the setup process.
Ensure there are no pop-ups covering the QR code.
Make sure the camera is not too close or too far away to see the QR code. The best distance is about 10 inches.

You can try holding the QR code and camera about 6 inches apart, hold for a second, move to 8 inches apart, hold, and continue until 14 inches apart.

Place the phone/tablet on a flat surface like a table and move the camera to adjust the distance between the QR code and camera between 5-14 inches apart.
Try holding the QR code upside down and repeat steps 9-10.
Factory reset the camera and then set it up as new.

With the camera plugged into power, rotate the lens of the camera so it is facing up and and use one pin to press the reset button more than 3 seconds until hear "reset is done".
Once the status light starts flashing blue quickly(about 400ms one time) , set up the camera as new.

If possible, try setting the camera up using a bigger screen phone/tablet.

Can I share Woomo Cam with my family or friend/How to use Woomo app on more devices at the same time

Yes, you can invite your family or friend to your camera. There is 4 accounts limit of how many people you can share it with. All accounts can visit the camera at the same time.

You can easily share the viewing access of your cameras to friends and family using Woomo App. This will allow them to view through your camera and the cloud video; however, they will not be able to control your camera.

Please follow the instructions below to share a camera:

1.If the invitee doesn’t have a Woomo account, please download Woomo App and register an account first.

2.Choose the camera you would like to share and go to the Camera Settings.

3.Under the Camera Settings, choose Camera Sharing.

4.Type in the account email address of the person you would like to share access with, and hit “Send Invitation.”

5.Woomo will send this invitation to the account via app.

6.The invitee log in Woomo app and go to system message to accept the invitation.

My camera is showing offline in the app.

Try power cycling to reboot your camera by unplugging for about 30 seconds and plugging it back in.
Reboot the router to try
If the camera flash blue quilck about 400ms one time, do factory reset the camera and then set it up as new.

With the camera plugged into power, rotate the lens of the camera so it is facing up and and use one pin to press the reset button more than 3 seconds until hear "reset is done".
Once the status light starts flashing blue quickly(about 400ms one time) , set up the camera as new.

If the camera go offline often, you may change the camera or router location to improve the camera's wifi signal. Wall will cut down the wifi signal. If there is no wall between the camera and router will be better.
If too many electronic devices are connected to one router, it wll affect the camera performance too, one big brand router and support many devices is required.

Woomo Cam doesn't detect the microSD card or doesn't save videos.

Go to camera menu to make sure the motion or sound detection is on.
Try power cycling to reboot your camera by unplugging for about 30 seconds and plugging it back in to check.
If step 2 is not work, check the contents of the microSD card on a computer to make sure that the card itself isn’t corrupted. Formatting the microSD card by FAT32 format.
Power off the Camera, insert the card, power on the camera again to check.

Motion/Sound detetion is on, but there is no message.

Try power cycling to reboot your camera by unplugging for about 30 seconds and plugging it back in to check
Do the factory reset on the bottom of the camera menu, it will online auto about three mins, and then enable the motion/sound detection again to check.

My camera won't turn on

Make sure you are using the original cord and adapter that came with your Woomo Cam.
If you’re able to, try switching out the cord and/or adapter to see if the camera powers on. The power cable and/or adapter may be defective.
Try plugging your camera into a different power outlet.
Make sure the power cord you’re using is less than 16 feet long.

My camera's image is upside down

Please go to "Camera Settings->Audio/Video" to disable Rotate Image menu.

Can I turn the Night Vision off/Reflections from windows at night

Yes, please locate the “Night Vision” in the Camera Settings and turn it off. This will help avoid reflections from windows at night.

How can I store the videos/ How to use micro SD card

Woomo camera support micro SD card (Class 4 or Above, 4-128G Micro SD Card in FAT32 format) or subscribe Woomo Cloud to save video.

Using computer to format the micro SD card by FAT32 format
Power off the camera, rotate the lens of the camera so it is facing up, insert the card
Power on the camera

If you want to use Woomo cloud, Please go to camera storage menu and click the subscribe button to buy the service you want. We support paypal Now.

How to delete the recorded videos?

Videos stored in the cloud will be automatically deleted after the rolling period based on the plan you choose; videos stored in the MicroSD card will need to be deleted manually by formatting the card.

Why can’t I see the recorded videos on the detected message immediately?

Videos recorded and stored in the cloud/card takes about 2 minutes. When the process is not finished, you will be directed to live-streaming.

What if I forgot my password?

If you forget your password, open the Woomo App and click the Forgot Password under Sign In and follow the instructions to reset your password.

How to change App language?

Ios: Please go to Woomo app on your phone setting, you can set the language you want.

Android: Follow your Android phone's language, go to Settings > Languages > Add or select the language > Confirm (if prompted) > Restart (if needed).